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Delivery & Returns

DELIVERY

Delivery only available to England, Wales and mainland Scotland excluding Highlands. Contact us via sales@lixirdrinks.co.uk for delivery costs to other areas.

All deliveries are UK Standard Delivery and should arrive within 2-3 working days.

Due to the current situation of COVID-19 we are experiencing some delays in our courier network so please do get in touch with us via sales@lixirdrinks.co.uk if you have any questions about your order.

Our delivery charges will be automatically calculated at the checkout (orders over £40 qualify for FREE Standard Delivery).

All our deliveries are fulfilled during working days only Monday to Friday (9am-5pm). Unfortunately, we do not deliver on weekends or on Bank Holidays.

Can I change my order once it has been placed? 

Unfortunately, this cannot be changed online. If you need to change an order, please contact us via sales@lixirdrinks.co.uk where we will try to accommodate any requests.

RETURNS

Our returns and exchange policy is 14 days. We are only able to refund or exchange faulty or damaged goods, and within this time period. This does not affect your statutory rights.

Refunds and replacements can only be issued if:

  • the goods are damaged or defective
  • the goods were purchased directly through Lixir Drinks
  • the goods are returned within a 14 day period from receipt

We are unable to refund bottles that have been opened or if they were purchased via third party sellers. 

Shipping costs are non-refundable.

Customers are also required to pay associated shipping fees when returning an order and are responsible for ensuring the goods arrive safely. 

If your circumstances align with our Returns Policy, please email sales@lixirdrinks.co.uk to coordinate and include your receipt or proof of purchase and reason for return. 

OTHER ENQUIRIES

For any other queries, please contact us via email at sales@lixirdrinks.co.uk. We are available Monday-Friday (9am-5pm) and will aim to respond to all queries as quickly as possible. 

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© Lixir Drinks 2020. All rights reserved. Lixir Drinks is a trading name of Lixir Ltd. Registered Office: 20-22 Wenlock Road, London, England, N1 7GU. Registered Number: 10633677.

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